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Returns & Exchanges

Whether you visit us in person at the Red Ravens Bookstore or shop online at redravenbookstore.com we always hope you are 100% satisfied with your purchase. However, if for any reason you are not pleased with your merchandise, we would be happy to assist you with a return or an exchange based on the guidelines below. All refunds will be credited to the original form of payment, or may be put onto a Red Ravens Bookstore gift card. Please note, an original receipt is required for all refunds.

You can always return your online order in person to the Red Ravens Bookstore. However, should you need to mail a purchase back to us, please send the merchandise along with a copy of your receipt, instructions for the refund or exchange, and your contact information to the address below. Online order shipping costs are non-refundable.

Red Ravens Bookstore
Attn: Returns
400 W. 11th St
Coffeyville, KS 67337

If you have any questions, please email us at [email protected] or call us at 620-252-7186.

 


Refund Policies

Clothing & Gift Refunds

Refunds will be given on regularly priced merchandise with an original receipt within 90 days of purchase. Merchandise must still be in original retail condition with tags. Without a receipt, merchandise may only be exchanged at current retail value. Sale or clearance merchandise is exchange only unless advertised as all sales final.

Textbook Refunds

Textbooks may be returned for a full refund or rental fee refund within the first 10 class days of the semester during the fall or spring, or within the first five class days of the semester during the summer, as long as you have your receipt and the books are still in original purchase or rental condition. Therefore, we recommend you not write in or unwrap any book until you are sure you will be keeping it for the semester. Textbook sales and rentals for intersession courses are all sales final unless the class is dropped. Digital access codes are non-refundable once opened or accessed. Welding and electrical supplies receipts are non-refundable without written approval from the department. Questions? Please contact the Red Ravens Bookstore textbook department at 620-252-7061.

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